We have questions about some of Textol’s products. What can we do?

Textol Systems trained representatives are available to help you with any questions you may have on our product line. Should the need arise; we also have outside experienced workroom experts who can assist you as well. Call (800) 624 – 8746 or email us at: sales@textol.com with any requirements you may have

What do we do if our requirement calls for different spacing or colors than I see in the Textol catalog?

Textol Systems can alter spacing on our ring and snap tapes to fit nearly any requirement. Textol can supply many of our products specifically snap and twill tapes in a wide variety of colors. Call (800) 624 – 8746 or email us at: sales@textol.com with any requirements you may have.

Can we get samples of Textol’s products, and what is Textol’s policy on returns?

Samples of all of Textol’s product line are always available. With the exception of custom made items, Textol products can be returned after authorization is given by a Textol representative. On Textol trims, only full bolts (no cut pieces) can be returned. All returns are subject to a 15% restocking fee. Feel free to call us at (800) 624 – 8746 or email us at sales@textol.com to go over any questions in this area.

My company does not have an account with Textol, but we need our order right away. What can we do?

Textol accepts all major credit cards. Net 30 terms are available for approved accounts upon for orders in excess of $250.00. Textol will supply a credit application upon request. Feel free to call us at (800) 624 – 8746 or email us at sales@textol.com to go over any questions in this area.

Does Textol have a minimum order? When and how will our order ship once it is placed?

Textol asks that all orders exceed $35.00. Orders placed before 3:00 pm EST are almost always shipped that day. All orders are shipped FOB: Carlstadt, New Jersey 07072. Shipments will be sent FedEx or UPS ground, unless alternative service is requested. Textol can ship collect with nearly any resource. Feel free to call us at (800) 624 – 8746 or email us at sales@textol.com to go over any questions in this area.